Peanut Butter Bliss

It was a month before I received my order. I emailed to check on status and the emails bounced back. There is no phone number to call and check on it. The jars I received look 8 ounce now and not 12, yet the label still says 12 ounce.

My friend also ordered 6 jars and it took a month. It said delivered, but she did not receive them. Her email bounced back. What is going on with Bliss Nut-Butters? This isn't okay.

yummers

We and our extended family became addicted years ago to the the unique flavor of Bliss peanut butter, slightly sweet with honey, with just the right salty accent. For our last 2 orders, however, their deliveries have been extremely slow. This fall, the product was not even shipped until more than 2 1/2 weeks after we had ordered, arriving over 3 weeks later. No response to email enquiries. A similar delayed delivery (including a gift) happened last summer. We love their peanut butter and want to support the company, but production and shipping issues need to be addressed.
On a side note, we MUCH prefer original larger, glass jars, rather than the smaller, unrecyclable plastic.

Ordered 4 jars on oct 4th, waited 3 and a 1/5 weeks to get any update from usps on the tracking. Tried contacting them multiple times to get an update on the order, no response all the times I tried. Finally received my order around week 4. Upon receiving my order I was one jar short, and one of the jars was something I didn’t order. So I emailed them again to try and make it right… still no reply.

…unfortunately it took a month to receive my order. I reached out several times and several different ways trying to get in contact with customer support: through the contact form on the website, email, Instagram DM, phone call & finally tried texting the number and received a response. I was told the order what’s going out next day, and while the label was printed next day, the package was not received by the post office for another 8 days. Perhaps the business is struggling, I really hope the product remains available - it’s 100% my favorite - but if I put in an order I should be able to reach someone or be informed that the order is going to take several weeks. Perhaps a note on the website letting us know shipment is running behind. I immediately opened it when I received it & grabbed a spoon. Exquisite!